Motivational Quotes

We work backwards from the customer’s needs.

It is difficult for us to imagine that ten years from now,

customers will want higher prices or slower delivery.

One way doors must be made slowly

and with great deliberation.

Many decisions are reversible,

two way doors.

Speed matters in business.

If you wait for 90%,

in most cases,

you’re probably being slow.

Most decisions should probably be

made with somewhere around 70% of the

information you wish you had.

We expect all our businesses to

have a positive impact on our top and bottom lines.

A single big winning bet can more than

cover the cost of many losers.

As a company grows,

everything needs to scale,

including the size of your failed experiments.

You don't want to negotiate the price of simple things

you buy every day.

I’m a big fan of all

you can eat plans,

because they’re simpler for customers.

The human brain is an incredible pattern

matching machine.

We want to be a giant machine

that is a gold standard for how to treat customers.

You earn trust,

trust is not given.

Invention is not disruptive.

Only customer adoption is disruptive.

We never think of ourselves as tied to

any specific technologies or skill sets.

We think of ourselves as tied to our customers.

If you’re competitor focused,

you have to wait until

there is a competitor doing something.

Being customer focused allows you to

be more pioneering.

There’ll always be serendipity involved in discovery.

I strongly believe that missionaries

make better products.